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Management Principles
A quality management principle is a comprehensive and fundamental rule or belief, for leading and operating an organisation, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stakeholders.
Principle 1 - Customer Focused Organisation Organisations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Principle 2 - Leadership Leaders should establish unity of purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisation's objectives.
Principle 3 - Involvement of People People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit.
Principle 4 - Process Approach A desired result is achieved more efficiently when related resources and activities are managed as a process.
Principle 5 - System Approach to Management Identifying, understanding and managing a system of interrelated processes for a given objective improves the organisation's effectiveness and efficiency.
Principle 6 - Continual Improvement Continual improvement should be a permanent objective of the organisation.
Principle 7 - Factual approach to decision making Effective decisions are based on the analysis of data and information.
Principle 8 - Mutually beneficial supplier relationships An organisation and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.
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